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	<title>Dawn of the deadline</title>
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	<link>http://nicolemanktelow.com</link>
	<description>and other horrors from the notebook of Nicole Manktelow</description>
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		<title>Dawn of the deadline</title>
		<link>http://nicolemanktelow.com</link>
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		<title>Countdown to NaNoWriMo</title>
		<link>http://nicolemanktelow.com/2011/10/31/countdown-to-nanowrimo/</link>
		<comments>http://nicolemanktelow.com/2011/10/31/countdown-to-nanowrimo/#comments</comments>
		<pubDate>Mon, 31 Oct 2011 12:23:26 +0000</pubDate>
		<dc:creator>nicolemanktelow</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[NaNoWriMo]]></category>

		<guid isPermaLink="false">http://nicolemanktelow.com/?p=136</guid>
		<description><![CDATA[There&#8217;s nothing like 50,000 words to help one focus. And a BFO deadline helps too&#8230; No, no, I&#8217;m not having doubts. Nope. In less than an hour the calendar clicks over to November and the starting line for a massive endurance event. Writing every day for 30 days, thousands of crazed authors around the world [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=nicolemanktelow.com&amp;blog=19374395&amp;post=136&amp;subd=nicolemanktelow&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">nicolemanktelow</media:title>
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		<title>Cure found for other people&#8217;s homework</title>
		<link>http://nicolemanktelow.com/2011/10/22/cure-found-for-other-peoples-homework/</link>
		<comments>http://nicolemanktelow.com/2011/10/22/cure-found-for-other-peoples-homework/#comments</comments>
		<pubDate>Fri, 21 Oct 2011 22:01:07 +0000</pubDate>
		<dc:creator>nicolemanktelow</dc:creator>
				<category><![CDATA[Bullies]]></category>
		<category><![CDATA[My favourite complaint letters]]></category>

		<guid isPermaLink="false">http://nicolemanktelow.com/?p=129</guid>
		<description><![CDATA[ Just say no  send an invoice! &#160; CASE STUDY Problem: Pestering emails Cause: Hopeless Manager at old work needs help (woopsie) but is too chicken to ask. Symptoms: Friends working there are asked to contact (wisely refused). Now Newbie has been assigned the task of asking, ever so politely. How can you say no? Then there [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=nicolemanktelow.com&amp;blog=19374395&amp;post=129&amp;subd=nicolemanktelow&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">nicolemanktelow</media:title>
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		<title>Dear real estate agent</title>
		<link>http://nicolemanktelow.com/2011/06/08/dear-real-estate-agent/</link>
		<comments>http://nicolemanktelow.com/2011/06/08/dear-real-estate-agent/#comments</comments>
		<pubDate>Wed, 08 Jun 2011 05:50:14 +0000</pubDate>
		<dc:creator>nicolemanktelow</dc:creator>
				<category><![CDATA[My favourite complaint letters]]></category>
		<category><![CDATA[complaint]]></category>
		<category><![CDATA[Estate agent]]></category>
		<category><![CDATA[phone manners]]></category>
		<category><![CDATA[real estate]]></category>
		<category><![CDATA[Real estate broker/agent]]></category>

		<guid isPermaLink="false">http://nicolemanktelow.com/?p=117</guid>
		<description><![CDATA[[I had to hang up on this woman before I said something very unkind] Anna, As explained in my previous email, I proactively made myself available for an inspection this saturday with an 1.5hr window. Rental inspections seem most popular in the mornings, so this was an assumption on my part. It&#8217;s also the only [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=nicolemanktelow.com&amp;blog=19374395&amp;post=117&amp;subd=nicolemanktelow&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">nicolemanktelow</media:title>
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		<title>So what are the fees like in Hell?</title>
		<link>http://nicolemanktelow.com/2011/03/01/so-what-are-the-fees-like-in-hell/</link>
		<comments>http://nicolemanktelow.com/2011/03/01/so-what-are-the-fees-like-in-hell/#comments</comments>
		<pubDate>Tue, 01 Mar 2011 06:02:51 +0000</pubDate>
		<dc:creator>nicolemanktelow</dc:creator>
				<category><![CDATA[My favourite complaint letters]]></category>

		<guid isPermaLink="false">http://nicolemanktelow.com/?p=114</guid>
		<description><![CDATA[Banks are evil, get it? Just try typing in www.bankofsatan.com into your browser. BSB # 666, of course.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=nicolemanktelow.com&amp;blog=19374395&amp;post=114&amp;subd=nicolemanktelow&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">nicolemanktelow</media:title>
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		<title>Abandoned&#8230; soon.</title>
		<link>http://nicolemanktelow.com/2011/02/22/abandoned-soon/</link>
		<comments>http://nicolemanktelow.com/2011/02/22/abandoned-soon/#comments</comments>
		<pubDate>Tue, 22 Feb 2011 09:52:08 +0000</pubDate>
		<dc:creator>nicolemanktelow</dc:creator>
				<category><![CDATA[My favourite complaint letters]]></category>
		<category><![CDATA[westpac]]></category>
		<category><![CDATA[WorstPack]]></category>
		<category><![CDATA[Credit card]]></category>
		<category><![CDATA[Financial services]]></category>
		<category><![CDATA[Westpac]]></category>

		<guid isPermaLink="false">http://nicolemanktelow.com/?p=97</guid>
		<description><![CDATA[Something amazing happened today. As was promised, I received an update from WorstPack Westpac. Even more incredible, there was good news to be had. The special agent assigned to my case said the bank is set to &#8216;abandon&#8217; the issue and that the paper trail will take a couple of weeks to clear. Upon reflection [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=nicolemanktelow.com&amp;blog=19374395&amp;post=97&amp;subd=nicolemanktelow&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">nicolemanktelow</media:title>
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		<title>A promise of help</title>
		<link>http://nicolemanktelow.com/2011/02/06/a-promise-of-help/</link>
		<comments>http://nicolemanktelow.com/2011/02/06/a-promise-of-help/#comments</comments>
		<pubDate>Sat, 05 Feb 2011 22:33:56 +0000</pubDate>
		<dc:creator>nicolemanktelow</dc:creator>
				<category><![CDATA[My favourite complaint letters]]></category>
		<category><![CDATA[Credit card]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Flexirent]]></category>
		<category><![CDATA[Westpac]]></category>
		<category><![CDATA[WorstPack]]></category>

		<guid isPermaLink="false">http://nicolemanktelow.com/?p=70</guid>
		<description><![CDATA[Misadventures in Bankland, Episode 6 (A promise!) Received 4 February 2011 A call from WorstPack Westpac Friday afternoon surprised me. In a thrilling turn of customer service I received an apology, sympathy and above all a promise to fix this mess. No kidding. My jaw actually dropped. My caller had both first and second name [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=nicolemanktelow.com&amp;blog=19374395&amp;post=70&amp;subd=nicolemanktelow&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">nicolemanktelow</media:title>
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		<title>ACCC could save the day, but for the date</title>
		<link>http://nicolemanktelow.com/2011/02/04/51/</link>
		<comments>http://nicolemanktelow.com/2011/02/04/51/#comments</comments>
		<pubDate>Fri, 04 Feb 2011 08:43:56 +0000</pubDate>
		<dc:creator>nicolemanktelow</dc:creator>
				<category><![CDATA[My favourite complaint letters]]></category>
		<category><![CDATA[Australian Competition and Consumer Commission]]></category>
		<category><![CDATA[Financial Ombudsman Service]]></category>
		<category><![CDATA[Financial services]]></category>
		<category><![CDATA[Flexirent]]></category>
		<category><![CDATA[Trade Practices Act 1974]]></category>
		<category><![CDATA[Westpac]]></category>
		<category><![CDATA[WorstPack]]></category>

		<guid isPermaLink="false">http://nicolemanktelow.com/?p=51</guid>
		<description><![CDATA[Misadventures in Bankland, Episode 5 (Command +V) Here&#8217;s a response from Australia&#8217;s corporate watchdog the ACCC, or as I prefer, the Anti- Crooks, Colluders and Crappy-service Crusaders.  They&#8217;re a bit light on for  super powers at the moment&#8230; Received 4 February 2010 Dear Ms Manktelow, Thank you for your email of 28 January 2011 to the Australian [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=nicolemanktelow.com&amp;blog=19374395&amp;post=51&amp;subd=nicolemanktelow&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
		<media:content url="" medium="image">
			<media:title type="html">nicolemanktelow</media:title>
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		<title>Flexirent fones a friend</title>
		<link>http://nicolemanktelow.com/2011/02/02/flexirent-fones-a-friend/</link>
		<comments>http://nicolemanktelow.com/2011/02/02/flexirent-fones-a-friend/#comments</comments>
		<pubDate>Wed, 02 Feb 2011 09:26:20 +0000</pubDate>
		<dc:creator>nicolemanktelow</dc:creator>
				<category><![CDATA[My favourite complaint letters]]></category>
		<category><![CDATA[Australian Competition and Consumer Commission]]></category>
		<category><![CDATA[Financial Ombudsman Service]]></category>
		<category><![CDATA[Financial services]]></category>
		<category><![CDATA[Flexirent]]></category>
		<category><![CDATA[Trade Practices Act 1974]]></category>
		<category><![CDATA[Westpac]]></category>

		<guid isPermaLink="false">http://nicolemanktelow.com/?p=55</guid>
		<description><![CDATA[Misadventures in Bankland, Episode 4 (Hang-ing on the tel-e-phone!) Received  2 or 3 February (&#8230; the week has been a blur) A phone call. A friendly, on-the-air hello from so-n-so&#8230; &#8220;&#8230;From Flexirent.&#8221; &#8220;Ahh,&#8221; I say. &#8220;Ahh.&#8221; He confirms. There&#8217;s a pause in which I can detect a vast intake of air on the other end of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=nicolemanktelow.com&amp;blog=19374395&amp;post=55&amp;subd=nicolemanktelow&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
		<media:content url="" medium="image">
			<media:title type="html">nicolemanktelow</media:title>
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		<title>Conform to the form, informs Ombudsman</title>
		<link>http://nicolemanktelow.com/2011/02/01/conform-to-the-form-informs-ombudsman/</link>
		<comments>http://nicolemanktelow.com/2011/02/01/conform-to-the-form-informs-ombudsman/#comments</comments>
		<pubDate>Tue, 01 Feb 2011 08:18:13 +0000</pubDate>
		<dc:creator>nicolemanktelow</dc:creator>
				<category><![CDATA[My favourite complaint letters]]></category>
		<category><![CDATA[Australian Competition and Consumer Commission]]></category>
		<category><![CDATA[Financial Ombudsman Service]]></category>
		<category><![CDATA[Financial services]]></category>
		<category><![CDATA[Flexirent]]></category>
		<category><![CDATA[Trade Practices Act 1974]]></category>
		<category><![CDATA[Westpac]]></category>

		<guid isPermaLink="false">http://nicolemanktelow.com/?p=47</guid>
		<description><![CDATA[Misadventures in Bankland, Episode 3 (A standard reply) Financial Ombudsman Service was next to respond. It was a lot friendlier, for a relatively cut n&#8217; paste email. I&#8217;m supposed to use an online form for this kind of thing. I hope it has plenty of space&#8230; Received 1 February 2011 &#8212; Dear Nicole I refer [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=nicolemanktelow.com&amp;blog=19374395&amp;post=47&amp;subd=nicolemanktelow&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://nicolemanktelow.com/2011/02/01/conform-to-the-form-informs-ombudsman/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="" medium="image">
			<media:title type="html">nicolemanktelow</media:title>
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		<title>Stay ARMS-length from Bankland</title>
		<link>http://nicolemanktelow.com/2011/01/28/arms-length-and-somewhat-faceless/</link>
		<comments>http://nicolemanktelow.com/2011/01/28/arms-length-and-somewhat-faceless/#comments</comments>
		<pubDate>Fri, 28 Jan 2011 07:57:47 +0000</pubDate>
		<dc:creator>nicolemanktelow</dc:creator>
				<category><![CDATA[My favourite complaint letters]]></category>
		<category><![CDATA[ARMS Group]]></category>
		<category><![CDATA[Australian Competition and Consumer Commission]]></category>
		<category><![CDATA[Bankland]]></category>
		<category><![CDATA[Credit card]]></category>
		<category><![CDATA[Financial Ombudsman Service]]></category>
		<category><![CDATA[Financial services]]></category>
		<category><![CDATA[Flexirent]]></category>
		<category><![CDATA[Trade Practices Act 1974]]></category>
		<category><![CDATA[Westpac]]></category>
		<category><![CDATA[WorstPack]]></category>

		<guid isPermaLink="false">http://nicolemanktelow.com/?p=42</guid>
		<description><![CDATA[Misadventures in Bankland, Episode 2 (A response of sorts) ARMS Group was the first to respond to my plight. But with this. Received 28 January 2011 &#8212; Good afternoon Ms Manktelow, The ARMS Global Group is the duly authorised Commercial Agent for the Westpac Banking Corporation, and has the carriage of the recovery of the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=nicolemanktelow.com&amp;blog=19374395&amp;post=42&amp;subd=nicolemanktelow&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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